Terms & Conditions

1- These general conditions of sale are strictly applied to all bookings of stays made throughout the world by Hostal Recuerdos de Familia, destined to individuals, companies and entities. All reservations made on the website www.recuerdosdefamilia.com, necessarily implies full acceptance by the customer of the General Sales Conditions of www.recuerdosdefamilia.com, in force on the day the corresponding reservation is made. The interpretation and execution of the conditions, as well as all acts resulting from them, will be subject to Chilean law, unless there are public order provisions that are contrary to this.

2- Prices: The prices published in www.recuerdosdefamilia.com are in Chilean Pesos and are valid except for typographical errors. All prices are inclusive VAT applicable on the day of the reservation request, any change of VAT rate will be applied automatically to the prices of reservations in www.recuerdosdefamilia.com.

3- Mode of Payment: The payment method will be made by credit card, cash at our hostel reception or by bank transfer.

4- Reservations: Reservations made to www.recuerdosdefamilia.com are only valid within the limit of the rooms available. The photographs and descriptions of the products for sale are only indicative and do not compromise in any way the final result.

5-Returns and claims: Claims of amounts paid must be processed within a period not exceeding 15 days of the completion of the reservation. To do so, contact our commercial department through the email info@recuerdosdefamilia.com.

6-Cancellation of reservations: If the cancellation of the reservation is made within a maximum period of 5 days before the day of arrival, the part corresponding to the amount paid will be paid. If the cancellation arrives in the 4 days prior to arrival, the amount will be paid with a discount of -20%. Hostal Recuerdos de Familia reserves all rights to make or deny any request to cancel reservations.

If you have any questions or wish to propose a related topic, do not hesitate to contact us in this email info@recuerdosdefamilia.com and we will be happy to assist you.